Viking Client Services Complaint

Viking Client Services, Inc. Debt collection department,

Other (phone, health club, etc.) False statements or representation Attempted to collect wrong amount Indiana

I would like to report that - Rent A Car is attempting to collect on a debt which we do not owe, due to a false damage claim against us. They have been non-responsive to our communications, failed to provide any documentation over several months of requests, all while continuing to send repeated paper bills to us ( written as if we have n't responded to past letters ), and then sending the issue to a collection agency, Viking Client Services - Inc. We dispute the debt entirely, because the premise of the original bill is entirely erroneous and has never been supported. - claimed we caused damage to a car when we observed the damage was present before we rented it, and we said so in a signed form. This spring, my wife and I traveled - for our wedding, and rented an - car. We picked up the car at their - airport location on -/-/2015, and returned it on -/-/2015. We booked on -, and used my wife 's - - - - credit card for payment ; she was also the sole driver. We have the original receipt, where the car was listed as a Kia

- did not inspect the vehicle with us, and we never signed off on the car 's condition. - The lot at - airport is physically separate from the counter. ) When we returned the car to -, the - agent noticed the damage and asked us to fill out an incident report. We disputed any liability, and only filled in the form to write that the dent on the bumper had been there when we received it. I have a copy of this signed incident report from the time of the rental disputing the damage. However, weeks later, - sent a bill for damage. The damage claim number is -, and the damage claimed was $550.00. After that date, I spent a month attempting to contact - to resolve this. I called their main line, which directed me to their claims online contact form. Their claims agent responded to my query by directing me to call a - office. The - office never responded to my phone message. I sent - more emails, on - - and - -, and none were responded to. In my correspondence, I reiterated that we dispute the damage claim, and noted that we have a signed incident report from the time of the alleged damage disputing the damage was caused by us, and we asked for - to provide documentation, including an itemized repair bill/estimate listing the nature of the damage and the actual work to be done, as well as timestamped supporting photos from before and after the rental to demonstrate the damage being alleged occurred during our usage. I believe they stopped responding because there was no such evidence from - that we caused this damage. Instead, after not responding to my last email for several months, - sent our claim to a collection agency. We received a letter from Viking Client Services this week stating that they were seeking to collect on this account, and that now the balance due $800.00. The Viking account number given was -. We have made every attempt to resolve this dispute, but - has been non-responsive to our communications, and failed to provide any proof of alleged damage. They and their collectors have continued to send us form letters and robo-calls, however. We believe - and Viking are engaging in deceptive practices, attempting to collect a debt they must or should know we do not owe, since they evidently can not provide evidence for it.