NetSpend Corporation, a TSYS Company Prepaid Card Complaint

Mobile wallet Managing, opening, or closing account

NetSpend Corporation, a TSYS Company Prepaid card department,

Mobile wallet Managing, opening, or closing account California

I applied for a card from paypal prepaid - ( issued by - ) and was indeed issued a card. However, when I went to activate the card online, I was informed there was a problem with my account and directed to call customer svc. The woman on the phone told me that I was not eligible for an account with them and when I asked for a reason I was told we can not give a reason ''. I asked whom I could contact for a reason but was told that no reason can be given and I can not contact anyone who can tell me why I was declined.

NetSpend Corporation, a TSYS Company customer in California
Sep 28, 2015

* Source: CFPB Complaint Database

NetSpend Corporation, a TSYS Company response to complaint:
Closed with explanation

Created with Highcharts 4.2.3NetSpend Corporation, a TSYS CompanyComplaint HistoryComplaints10/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/20162/20163/20164/20165/20167/20168/20169/201610/201611/201612/20161/20172/20173/20170246810Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3NetSpend Corporation, a TSYS CompanyManaging, opening, or closing account1.4%82.4%16.2%ClosedClosed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageManaging, opening, or closing account0.6%53.7%16.6%8.9%20.0%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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