Fifth Third Bank Mortgage Complaint

Fifth Third Bank Mortgage department,

Other mortgage Loan servicing, payments, escrow account Arizona

I have had a - mortgage with Fifth Third Bank since -/-/-. The loan amount was $36000.00. My monthly payment is $260.00. I have consistently paid more than the required amount. I am not delinquent and never have been. To this date, -/-/- I have paid over $27000.00 in interest and have requested repeatedly that the excess amount be applied to the principal. I was advised that interest is charged on a daily basis and that has to be paid first. My loan balance is still at $34000.00. My loan payment is due on the - of each month and is considered late if not received by the -. From what I was told from the bank was that even though my payments are received on or around the -, that I am being charged interest for those days prior to the due date (? ). This is a terrible loan product and I have requested that my loan be modified to be fully amortized and was told that they do not do business in Arizona ... but yet, my home is in Arizona. I feel that this bank has taken advantage of me and still continues to do so. Their products are inferior and certainly not for the benefit of helping homeowners. Their lending practices are very unfair and unreasonable. I have asked for help but to no avail. Please look into this bank 's policies and procedures as it does not look good for just everyday working people that deal with this awful bank. Also, I am not delinquent and my interest payments are always on time ( their time ). This is not an interest only loan, although it sure looks and feels like it ... .just awful.