Guaranteed Rate Mortgage Complaint

Conventional fixed mortgage Application, originator, mortgage broker

Guaranteed Rate Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Illinois

I requested a good faith estimate from a lender when I was looking into buying a home. The GFE was provided to me. Everything is moving towards closing and I am now 5 days away. The lender now sent me the quote of my actual monthly payment which is over $300.00 higher than the GFE that he provided. He said he made a mistake on the property taxes. I pointed out the huge discrepancy in what he quoted and the actual cost and the best he could do was give me an apology.

Guaranteed Rate customer in Illinois
Sep 25, 2015

* Source: CFPB Complaint Database

Guaranteed Rate response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Guaranteed RateComplaint HistoryComplaints2/20123/20128/20129/20127/20138/20139/201312/20132/20144/20146/20147/201411/201412/20141/20153/20154/20157/20159/201510/201512/20152/20164/20165/201600.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Guaranteed RateApplication, originator, mortgage broker87.1%12.9%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageApplication, originator, mortgage broker2.4%74.6%8.2%5.3%1.1%6.3%1.3%0.8%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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