Fifth Third Bank Mortgage Complaint

FHA mortgage Credit decision / Underwriting

Fifth Third Bank Mortgage department,

FHA mortgage Credit decision / Underwriting Michigan

After being assured by the loan originator that everything was perfect and there would be no issues in -/-/- just now in -/-/- I have been denied a mortgage. Of course after spending $400.00 dollars on an appraisal and countless other $5.00 transactions to fax over document after document to prove the most ridiculous things, from where deposits as low as $140.00 came from to the ownership of a -/-/- - wheeler. In the end they denied me based on credit issues which have only improved over the four months of jumping through hoops. The reason for denial is a fabricated - and I believe I should get a full tefund for all the money I spent due to being lied to from the start. I believe the underwriting division of this mortgage through 5/3 did not do their job properly as well as the communications between myself and 5/3 mortgage was horrible. I ended up having to reach out to the bank manager to have him contact the loan originator for me. The underwriting department headed by - - has had - contact with me regarding my mortgage application and process for over two months. Then I simply receive a letter stating it was denied. Four months of wasted time and money and not only no mortgage but absolutely no explanation as to why. Horrible customer service.

Fifth Third Bank customer in Michigan
Sep 23, 2015

* Source: CFPB Complaint Database

Fifth Third Bank response to complaint:
Closed with explanation

Consumer disputes how Fifth Third Bank handled their complaint

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