Quicken Loans Mortgage Complaint

FHA mortgage Application, originator, mortgage broker

Quicken Loans Mortgage department,

FHA mortgage Application, originator, mortgage broker Michigan

loan # - we began a process with quicken loans -/-/2015. seller paying closing cost and appraisal cost.. gave a $400.00 deposit for good faith estimate. was to come off the down payment at closing. it would only be lost if we ourselves backed out ... many problems and - times cancelling closing dates,, the seller backing out.. asked for the GFE deposit to be returned and was informed NOT HAPPENING! spoke with exec. office ... - - - stated NO MONIES WILL BE RETURNED, also we 're lucky we do n't get a bill,, claims it cost $550.00. not true $300.00. seller paid and it was known to be that ... QL literally lied to us, they referred it as,, we were misinformed. have documents and correspondents to proof their total INCOPENTENCE! we did not stop or create the - we 've been placed through.. our entire summer given to QL and now they want us to give them $400.00 for the ride. from -/-/2015 THRU -/-/2015

Quicken Loans customer in Michigan
Sep 21, 2015

* Source: CFPB Complaint Database

Quicken Loans response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Quicken LoansComplaint HistoryComplaints1/20122/20123/20124/20125/20126/20127/20128/20129/201210/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20152/20163/20164/20165/20166/20160510152025Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Quicken LoansApplication, originator, mortgage broker0.5%90.3%3.3%0.5%1.2%2.6%1.2%0.5%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageApplication, originator, mortgage broker0.8%5.3%6.3%1.1%2.4%8.2%74.6%1.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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