TCF National Bank Bank Account Or Service Complaint

Checking account Making/receiving payments, sending money

TCF National Bank Bank account or service department,

Checking account Making/receiving payments, sending money Alabama

I closed an account at TCF Bank - - - in - 2 months ago. I had an $0.00 balance. they were supposed to send a check. I have called them 4 times regarding the issue. It 's $0.00 cents! I am tired of calling them and them saying they sent a new check to me. They have my updated address and I never received it. It should not be this difficult. They are failing to communicate, send me this small check for closing my account, and I 'm tired of calling about it. This was the worst customer service I 've ever received closing an account. It should not be this difficult. - phone call to close and they send a check. Simple stuff but they are not doing it.

TCF National Bank customer in Alabama
Sep 21, 2015

* Source: CFPB Complaint Database

TCF National Bank response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3TCF National BankComplaint HistoryComplaints3/20124/20125/20126/20127/20128/201210/201212/20121/20132/20133/20135/20137/20138/20139/201312/20131/20142/20143/20144/20145/20146/20148/201412/20141/20153/20154/20157/20158/20159/20156/20167/20164/201701234Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3TCF National BankMaking/receiving payments, sending money50.0%36.4%2.3%9.1%2.3%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageMaking/receiving payments, sending money0.1%5.3%3.8%1.9%2.6%18.3%67.1%1.0%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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