Summit Financial Corp Consumer Loan Complaint

Summit Financial Corp Consumer loan department,

Vehicle loan Problems when you are unable to pay Florida

I took out a loan with summit financial for a vehicle about 1 year ago. I never get a bill from them and have occasionally been less than 30 days late with my payment. I have always paid less than 30 days late. In - I continued to run a little bit behind so I took an option for a - time deferrment for a fee to get back on track as I was getting closer to 30 days late. I made my - payment on time and when I was going to make my payment in - on the - two weeks late, I instead received a knock on my door to serve me a notice of which I thought it was repossession. Upon calling and speaking to a - - who was highly abusive to me, I asked to speak to a supervisor and was passed to a - - who then proceeded to be even more abusive saying I was a collection manager and should be ashamed that my bill was 17 days late. In the past I have made several complaints about a collection agent - - who has made repeated calls to my job despite


dispatched a door knocker, who I mistakenly took for a repo agent. -, - -, and - - have little to no regard for the Fair Debt Collection act and have been at best abusive. I have spoken to excellent professionals at this company before but these - individuals are out of control and I would like it to stop. I have been assured by - - who is the VP of collections that my issues will be addressed. He was reasonable and stated his company 's position about the collection activity which while I disagree with using door knockers now understand is an action they chose to take. What I do n't understand and based on the fact that I have made several verbal complaints about these collection practices in the past is that the abuses continued as long as they have. I am hopeful - - is addressing this but I felt the level of abuse to protect other consumers needed to be reported. I have had some pleasant interactions with this company including - - himself, they do have professional competent bill collectors working for them but these few individuals are so far out of control I could not keep silent.