Barclays Credit Card Complaint

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Barclays Credit card department,

Rewards Indiana

Barclay closed my Barclay - MasterCard account -/-/-, and sent a letter indicating the following : We have recently conducted a review of our accounts. Following this review, we regret to advise you that we are unable to maintain an account with you because of your history of account usage. Your account has been closed in accordance with the terms and conditions of the Cardmember Agreement that governs your account. '' This sudden closure of my account came as a surprise to me and I am very upset as I had - Barclay Arrival points ( worth approximately $2900.00 in travel expenses ) in this account that I can no longer access because the account is now closed. It is truly disheartening to have worked so hard to earn those points, only to lose them in such a shocking and abrupt manner. I have been a Barclay 's credit card customer -/-/-, and I am disappointed with the manner in which they have closed my account. My expectation is that Barclay should have at least notified me about what I had been doing that was unsatisfactory, so that I could have taken the necessary actions to avoid being closed. Instead they closed my account without any warning.

Barclays customer in Indiana
Sep 17, 2015

* Source: CFPB Complaint Database

Barclays response to complaint:
Closed with monetary relief

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