Altisource Portfolio Solutions, S.? r.l. Mortgage Complaint

FHA mortgage Settlement process and costs

Altisource Portfolio Solutions, S.? r.l. Mortgage department,

FHA mortgage Settlement process and costs Nebraska

We closed on our home on - -, 2015, signed a HUD statement and loan documents, wired funds to the title company, were given keys to the home and told we were closed and could move in. - hours after closing, we had to go back and resign a HUD, and the statement reflected we were to be reimbursed money, which we still have n't received to this date. On or about - -, 2015, we were contacted by - - at - Mortgage Company, who stated they received their loan proceeds funds back that day, even though she has signed loan documents in her file. - then proceeded to tell me we needed to sign an early occupancy and extended closing date form and that all would be good to go. On or about - -, I was contacted by my real estate agent informing me that we needed to move out immediately because there was a mix up between our lender and title company and that we did not technically close as the deed still has not been filed. On or about - -, I learned that my lender sent our loan funds to the wrong company, being


us to say there was an issue before - - or that we needed to move out until on or about - -. No one has ever refunded our funds we wired to the title company, where is that money? Dry closings are supposed to be illegal in the State of Nebraska, had the laws been followed, we would n't have been able to close, as that title company did not have the funds in their account, only mine and my husbands funds were in their account. My lender will now not provide me with any documentation, ignoring my phone calls and that I need to talk to her boss, who will not return phone calls either. Now, my family is out on the street until something is resolved.

Altisource Portfolio Solutions, S.? r.l. customer in Nebraska
Sep 15, 2015

* Source: CFPB Complaint Database

Altisource Portfolio Solutions, S.? r.l. response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3Altisource Portfolio Solutions, S.? r.l.Complaint HistoryComplaints9/201500.250.50.7511.25Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Altisource Portfolio Solutions, S.? r.l.Settlement process and costs100.0%Closed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageSettlement process and costs0.4%6.3%5.3%1.1%2.8%6.4%76.1%1.5%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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