Higher Education Student Assistance Authority (HESAA) Student Loan Complaint

Non-federal student loan Can't repay my loan

Higher Education Student Assistance Authority (HESAA) Student loan department,

Non-federal student loan Can't repay my loan North Carolina

I having been going back and forth with HESAA - NJCLASS students loan since -/-/-. I graduated in -/-/- and as soon as they received notice of my graduation they began sending me bills I believe in -/-/-. I did not get a recent grad deferment or any assistance from them. So, I called to see what my options were and I let them I was not working at the time. Well they basically told me there was nothing I could do so my loan when into default because I could not make any payments. I have a daughter I am raising alone and I just recently started working so, I can not afford any wage garnishments. So, I called them today -/-/-, and told them I wanted to make a payment Friday but i wanted to know what would get my loan out of default. I was told to either pay $700.00 front or just get my wages garnished because they can not do anything for me. They were not trying to help me at all and they were so rude and unprofessional. Any student looking for a loan please do not chose this one because they are rude and unhelpful even to those who are willing to pay for their loan.

Higher Education Student Assistance Authority (HESAA) customer in North Carolina
Sep 15, 2015

* Source: CFPB Complaint Database

Higher Education Student Assistance Authority (HESAA) response to complaint:
Closed with explanation

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