M&T Bank Bank Account Or Service Complaint

Checking account Using a debit or ATM card

M&T Bank Bank account or service department,

Checking account Using a debit or ATM card Maryland

In -, 2015 while at work, I received emails and phone call from M & TBank stating there was suspicious activity on my account. When talking to the young lady from the bank she said a purchase was being made at - in my area for $400.00, I said I am at work and I initially thought one of my clients stole my card from me. I immediately left work to try to get to the bank before closing, and I found that my debit card was actually in my car arm rest where I left it a few days prior. I asked the bank officer how could someone make purchases with my card when it was in my car. He said that people are able to steal your identity and scan your card to make duplicate cards. Because of fear of more frauduelnt activity, I looked at all of my credit cards and bank statements and found that no other activity was observed. I also filed a police report. The money was credited to my accoung within 10 business days, however as of - -, 2015 the money has been taken from me again and now there is overdraft fees accruing on the account. I have talked to several representatives and no one has offered any real resolve.

M&T Bank customer in Maryland
Sep 14, 2015

* Source: CFPB Complaint Database

M&T Bank response to complaint:
Closed with explanation

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