Amex Credit Card Complaint

Amex Credit card department,

Payoff process Michigan

- letters were sent to AME-, the only response I 've ever received from an American representative ( not someone in - -, - ) are due to : 1 ) Emailing the CEO which forwarded my complaint to the Executive Office and 2 ) A CFPB Complaint. Despite almost coming to an agreement with AME- 's Collection Agency, they had informed me AME- **will not stop charging me late fees** despite having a payment plan in place which is far from logical and ethnical. Those late fees would total -month essentially - any payments towards the balance. I am unable to accept AME- 's direct hardship program '' ( not through the CA ) because it far out of my budget and would restrict my ability to continue my studies, living expenses, and other creditors. This problem has caused me - the last few months since I have been blatantly ignored in my attempts to


hardship program '' waives additional late fees so the CA 's program should as well. Directly AME- expects you to pay off your balance in - months which is a clear misinterpretation of the word hardship ''. I have gone above and beyond my duty in attempting to contact AME- yet they are still trying to bill me for fees which could have been avoided months ago if they bothered to reply, a representative would allow me to speak to someone higher up in the food chain such as supervisor ( which was never allowed for whatever weird reason ) ; instead they allegedly have never received any of my complaints which have shown my desire to come to a resolution.