Arvest Bank Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Arvest Bank Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Texas

Central Mortgage Company ( CMC ) can not process my payment correctly. My monthly payment is $3100.00 due on - of month. I made - separate payments from - checking accounts, - for $2000.00, the other for $1100.00, so the total adds up to my full payment. Both payments arrived on -/-/2015 on time, but CMC returned my payment saying it 's partial. The check they sent me for the returned payment is the full amount of $3100.00. I called them, and they 've confirmed their system ca n't handle the - payments if they are separate even though both arrived on the same day. I do n't think their payment processing is up to the standard. It completely does not make sense to return my full payment in - check and saying it 's not a full payment.

Arvest Bank customer in Texas
Sep 08, 2015

* Source: CFPB Complaint Database

Arvest Bank response to complaint:
Closed with explanation

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