AES/PHEAA Student Loan Complaint

AES/PHEAA Student loan department,

Non-federal student loan Can't repay my loan Florida

Good morning, I have tried to apply for a decrease in payments with American Education Services. I called mulitiple times and I was told in - I was approved for a $50.00 payment but when calling in - to make a payment I was told by a representative the request was denied. I told the rep I didnt understand because I was told I was approved. I can not afford the high payments given by AES and this company continues not to make this easy. I am a single parent receiving food stamps and still works a full time job and I need some help. This situation has caused me to be hospitalized in - due to the stress of not being able to afford these payments. I do not know what to do please help me.