Western Union Money Transfers Complaint

International money transfer Money was not available when promised

Western Union Money transfers department,

International money transfer Money was not available when promised Florida

I sent money thru western union on -/-/15 amounting to $2700.00 for emergency surgery of my sister and was told that the fund will be readily available. My sister tried to get the money on - authorized western union office in the - - such as - and - but was told that the money is not available and they do n't have enough funds asked to come back on -/-/15 which is 5 days after the money was sent, she as also advised by the - agent to leave the claim form without the money being released which sounded kinda fraudulent. I called the customer service here in the US but agent is not helpful and incompetent to handle the issue, i submitted a complaint to western union website but up to this time i have n't received any form of follow up from them. Pls help me resolve this issue.

Western Union customer in Florida
Sep 06, 2015

* Source: CFPB Complaint Database

Western Union response to complaint:
Closed with explanation

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