Western Union Money Transfers Complaint

International money transfer Money was not available when promised

Western Union Money transfers department,

International money transfer Money was not available when promised Florida

I sent money thru western union on -/-/15 amounting to $2700.00 for emergency surgery of my sister and was told that the fund will be readily available. My sister tried to get the money on - authorized western union office in the - - such as - and - but was told that the money is not available and they do n't have enough funds asked to come back on -/-/15 which is 5 days after the money was sent, she as also advised by the - agent to leave the claim form without the money being released which sounded kinda fraudulent. I called the customer service here in the US but agent is not helpful and incompetent to handle the issue, i submitted a complaint to western union website but up to this time i have n't received any form of follow up from them. Pls help me resolve this issue.

Western Union customer in Florida
Sep 06, 2015

* Source: CFPB Complaint Database

Western Union response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Western UnionComplaint HistoryComplaints6/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/201502.557.51012.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Western UnionMoney was not available when promised95.6%1.9%1.9%0.6%Closed with explanationClosed with monetary reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageMoney was not available when promised1.2%75.8%14.4%6.1%1.4%1.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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