Encore Capital Group Debt Collection Complaint

Credit card Improper contact or sharing of info talked to a third party about my debt

Encore Capital Group Debt collection department,

Credit card Improper contact or sharing of info Talked to a third party about my debt California

Spoke with collections rep - - at Midland Credit Management - MCM ) in regards to - - Card at - - on - -, 2015. He spoke with my husband before he got the permission from me to discuss the matters of the account - the kind of debt and settlement ). He also brought his manager on the line - - and I Spoke with him starting at -. He brought up other debts as well but never address the privacy violation of his associate but continued to try to collect. The rep went against privacy acts and FDCPA rules and never addressed the concern. They stated the call would be monitored and recorded, so they should have the call in their records.

Encore Capital Group customer in California
Sep 05, 2015

* Source: CFPB Complaint Database

Encore Capital Group response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Encore Capital GroupComplaint HistoryComplaints7/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201511/201512/20155/201605101520Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Encore Capital GroupImproper contact or sharing of info57.3%42.7%Closed with explanationClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageImproper contact or sharing of info2.0%15.9%4.9%1.1%75.5%0.5%Untimely responseClosed with non-monetary reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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Contact Encore Capital Group

https://www.encorecapital.com/
(877) 445-4581
investor.relations@encorecapital.com
P.O. Box 939069
San Diego CA 92193
Encore Capital Group
Encore Capital Group

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