Navy FCU Bank Account Or Service Complaint

Checking account Making/receiving payments, sending money

Navy FCU Bank account or service department,

Checking account Making/receiving payments, sending money Florida

I got employed by the company in - 2015. I was give a user name & password where I could communicate with my manager as well as receive my new tasks. I got my first assignment in -/-/- which I was told that there will be a deposit of $5000.00 in my account and that check with the bank to make sure that the funds is available then report to my manager for instruction. I was told to withdraw the funds & - ; to send it to - clients in - by using - - - - ; then to scan the receipt & loaded in the systemand also call - to make sure that the funds were available to be picked up. I received - more transfers after that which was instructed to do the same but different clients. Two days later my bank statement was showing negative so I contacted the bank & was told that Navy FCU is asking for the money back so I contacted my manager via email & assured me that the issue will be resolved & amp ; that she is working with the financedept & - ; client in order to


emailed their HR person as well as the risk management dept chief, head of the investment dept & public relation chief and no one has responded back to me. I have alsocalled my contact that is suppose to be in NC - - for assistance & he has not returned any of my phone calls. According to Navy FCU the money was transfer to my account & they have a record of it but could not give me any other information since I am not a client of the ban & - ; my bank has done anything to help me but asking for me to deposit the money that I do not have back i the account. My back never notified me of these transaction instead they suspended my on line profile & that is reason I found out about his issue. According to the web site this company has locations in -, -, - & -. Total of money owes is $14000.00

Navy FCU customer in Florida
Aug 31, 2015

* Source: CFPB Complaint Database

Navy FCU response to complaint:
Closed with explanation

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