Citibank Prepaid Card Complaint

Citibank Prepaid card department,

General purpose card Fraud or scam Wisconsin

I received a prepaid debit card ( - ) for a rebate. Its exp date was -. I misplaced the card around -, and just found it. I called the issuer ( Citibank ) to request reactivation/replacement, as the CFPB says is required. They said they could not, that the remaining value ( ~ $26.00 according to their records and mine ) was forfeited. I 'd like to get that repalced correctly. Thanks.