Hyundai Capital America Consumer Loan Complaint

Vehicle lease Taking out the loan or lease

Hyundai Capital America Consumer loan department,

Vehicle lease Taking out the loan or lease Colorado

I leased a vehicle from - - and now would like to purchase the vehicle. My lease contract states N/A for a purchase option fee at the end of the lease. Now they are trying to charge me a $590.00 processing fee that was not disclosed or agreed to at the time of the initial lease. I would appreciate any help you can give.

Hyundai Capital America customer in Colorado
Aug 26, 2015

* Source: CFPB Complaint Database

Hyundai Capital America response to complaint:
Closed with explanation

Consumer disputes how Hyundai Capital America handled their complaint

Created with Highcharts 4.2.3Hyundai Capital AmericaComplaint HistoryComplaints4/20125/20122/20133/20135/20137/201311/201312/20132/20147/20148/20149/201410/201411/201412/20141/20153/20154/20155/20156/20157/20158/201510/201512/20151/20164/20165/2016012345Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Hyundai Capital AmericaTaking out the loan or lease13.6%81.8%2.3%2.3%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageTaking out the loan or lease2.4%81.9%5.5%6.7%0.3%1.1%1.4%0.6%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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