Cherry Creek Mortgage Mortgage Complaint

Cherry Creek Mortgage Mortgage department,

Conventional adjustable mortgage (ARM) Application, originator, mortgage broker Colorado

My wife and I began our relationship with - - -/-/2015. His company is : Cherry Creek Mortgage , Inc. - - - -, # - -, CO - - # -Our purpose in contacting - - was for the purpose of refinancing our - mortgage. - - also found a financial institution to refinance our - mortgage. Things seemed to be progressing smoothly. - - advised us verbally not to pay our -/-/- mortgages as we would be closing on or about -/-/15. As you can see by the emails I have attached to this complaint, - - continued to advise us not to pay -/-/-, -/-/-, or -/-/- mortgages. And then, ultimately we would have to pay those months causing us to be late. On - -, my wife sent - - an email expressing our frustration that he does not return our phone messages and we have no idea why these refi 's have not taken place yet. My wife left - voice messages on - - 's voice mail on Tuesday - - and send him the final email attached. We never received a response. My wife and I are now faced with losing our home because we now have late '' payments on our mortgages and are not able to re-fi with another institution. - - is incredibly unprofessional. He does not respond to emails nor does he return phone calls. It should not take 6-7 months to do a re-fi.