SunTrust Bank Student Loan Complaint

Non-federal student loan Dealing with my lender or servicer

SunTrust Bank Student loan department,

Non-federal student loan Dealing with my lender or servicer Maryland

I - - co-sign load for my son - -. Set up paper work. Loan wat to start after he got his first job. Paper work took very long time. This is with - - -. We - sign the loan. They said due to it took so long. We would have to sign load 2nd time. So we did. They What the did not say is the loan was changed the load so payments would sartin 30 days. Did not know this and had to pay penalty. Then I find out Suntrust went into my account and set up autopay. I am the cosigner. They did not ask to do this. I let it go. But next payment did not come out. Now they want me to pay for late chargeagain.

SunTrust Bank customer in Maryland
Aug 11, 2015

* Source: CFPB Complaint Database

SunTrust Bank response to complaint:
Closed with explanation

Created with Highcharts 4.2.3SunTrust BankComplaint HistoryComplaints4/20146/20147/20146/20158/20159/20151/201600.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3SunTrust BankDealing with my lender or servicer88.9%11.1%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageDealing with my lender or servicer0.7%81.6%6.3%9.6%1.9%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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