U.S. Bancorp Credit Card Complaint

Transaction issue

U.S. Bancorp Credit card department,

Transaction issue Texas

Went to the credit card companies website to make a payment. I submitted the payment and the response from the website was the transaction timed out '' please visit our site at a later time. I logout out came back, later and tried again. This time the message was, we are experiencing technical difficulties. please try again later. I did and got the same message. When to check my checking account balance and the transaction was posted - times. Called the - number on the back of the card. Operating asked me which of the transfers were to be reversed and I told her the last -. I asked how long it would take to have the funds returned and she said, depending on the backlog, between - and - days ''. I found this situation unacceptable. Want to let other know of the issue I was having.

U.S. Bancorp customer in Texas
Aug 11, 2015

* Source: CFPB Complaint Database

U.S. Bancorp response to complaint:
Closed with non-monetary relief

Created with Highcharts 4.2.3U.S. BancorpComplaint HistoryComplaints1/20124/20125/20126/20128/20129/201210/201211/20122/20137/20138/20139/201311/201312/20131/20142/20144/20145/20147/20148/20149/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201512/20154/20168/20169/201610/201612/20161/20172/20173/2017012345Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3U.S. BancorpTransaction issue1.2%72.8%13.6%7.4%2.5%2.5%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageTransaction issue0.1%5.4%3.9%3.8%0.7%26.8%58.9%0.4%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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Contact U.S. Bancorp

http://www.usbank.com/
(800) 872-2657
andrew.cecere@usbank.com
800 Nicollet Mall Ste 200
Minneapolis MN 55402
U.S. Bancorp
U.S. Bancorp

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