Barclays Credit Card Complaint

Other

Barclays Credit card department,

Arizona

In - I had a hardship. I noticed that no matter how much I paid on my Juniper ( Barclay 's Bank ) credit card the balance never came down. I was at 12.99 APR. I thought this odd since all my other cc were higher interest and the balance was reflecting my payments. So I called and asked for forbearance and also inquired about the balance and payments received. I was told that they could help by bring my interest down on new purchases for one year. As far as my balance they said I needed to pay more than the minimum which I did more often than not. After the phone call the closed my account. I made - or - payments and noticed no change in the balance and decided to stop payment on the Juniper cc and make payments on cc 's that were showing a positive result towards my balance. This was -, up to this date I had paid nearly - on a - balance. They also locked me out of my online account to where I could not retrieve any information. Fast forward to -. I have been receiving harassing phone calls from


settlement amount of - or they will bring a judgement against me. I looked into my credit on both - - and - and both show that Barclay Bank state that I continued to make payments up to - of - which is not only a lie but fraud. I have bank statements to prove otherwise. I was without employment. I was a student at the time, and refused to pay Barclay Bank due to their unfair practices back in -. And since in - I was the only one who was employed would be the reason for my asking for forbearance. Barclay Bank fraudulently added time and payments to my account so that they could continue to pursue, harass and ultimately sue me. I have disputed this with - - online, but will need to call - to dispute.

Barclays customer in Arizona
Aug 03, 2015

* Source: CFPB Complaint Database

Barclays response to complaint:
Closed with explanation

Consumer disputes how Barclays handled their complaint

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