Bank of America Consumer Loan Complaint

Bank of America Consumer loan department,

Installment loan Managing the loan or lease Georgia

bank of america gold option account has overcharged me for seven years as if I were a month late and tacked on upwards of - dollars worth of fees that were misrepresented and not understandable by the statements I received. I also asked them to mail all statements and they only sent from - instead missing at least - statements so I have no way of telling how much they originally charged me on this loan and what the fees were. Ihave paid on time for over seven years and have bank account statement proof but they have informed me they plan to close the account as soon as is paid and this is going to ruin my credit score. also I believe I have overpaid but they are still billing me over - dollars. I have gotten no help from calling as no one can tell me why the late charges are there as they can see I was never late or what those fees are. They also can not tell me where the first - bills are or what the initial terms or agreement of the loan was or what the initial amount loaned was and what their initial fee was. I have paid - on this loan. Customer service ranges from trying to be helpful, but having no knowledge of the account to being extremely sarcastic rude and unhelpful. This has caused a great deal of harm to me financially and otherwise. I really need help at this point because I need this to stop asap or I am going to go under. current fico score was - but have had to apply for new credit so I know its all about to snowball.