Amerisave Mortgage Complaint

Conventional fixed mortgage Application, originator, mortgage broker

Amerisave Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Texas

I made a mistake and asked for a refinance on my condo. I got a prompt reply by phone and began the process. After agreeing on rates, 15 years fixed. I was asked to fill out a form which I had to print and send back. Before I could print the form I received a request for copies of paper documents. I now realize that this could go on for ever. I have sent Ameri-save an email canceling the process.

Amerisave customer in Texas
Jul 27, 2015

* Source: CFPB Complaint Database

Amerisave response to complaint:
Closed with explanation

Created with Highcharts 4.2.3AmerisaveComplaint HistoryComplaints12/20111/20122/20123/20124/20125/20126/20128/201210/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/20131/20145/20148/20149/201410/201411/201412/20142/20153/20154/20155/20156/20157/20158/20159/201510/201512/20153/20164/20166/20168/20169/201611/201602468Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3AmerisaveApplication, originator, mortgage broker0.9%69.1%28.2%1.8%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageApplication, originator, mortgage broker2.4%74.6%8.2%5.3%1.1%6.3%1.3%0.8%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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