BB&T Financial Mortgage Complaint

BB&T Financial Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Tennessee

I needed to change the bank BB & T Bank used to Automaticly Draft Payment from. On -/-/2015, I went on the BB & T websit and changed the bank from - - to - - - - -. My $590.00 payment was set up to be withdrawn, but since my - 2015 payment was due the next day, and BB & T Bank website noted it would take at least - payment cycle before my payment would be automaticly drafted, I elected to pay the $590.00 payment immediately. The next day, -/-/2015, BB & T automaticly drafted another payment of $590.00. So, I called BB & T Bank and asked for E-TRA payment to be refunded. I was told to go to my local BB & T Bank Branch and fill out and sign some forms and provide a copy of my bank printout showing the BB & T Bank withdrawals from - - -. So I complied with both requests. One week later, I was called again by BB & T Bank saying they could not fullfil my request because I had not sent the copy of my bank transactions from -, I explained, I had, they said they would contact the branch. Later they called me back saying it would take them another - business days to wire the funds back to -. It is now -/-/2015, I checked my BB & T Bank Mortgage account and the funds were finally taken back out on -/-/2015 ( 15 days after the error ) but still had not been sent to my - - - checking account. I hope it is not legal for them to keep holding back my money, because I am having to pay 15.50 % interest on this money they are keeping from me.