U.S. Bancorp Credit Card Complaint

Other

U.S. Bancorp Credit card department,

Wisconsin

I had a credit card account with my credit union ( - - - - ) opened in - which they transferred to another lender as of -/-/- ( Elan Financial - Cardmember Services ) .Elan Financial Card services is misreporting the date account was opened, date account was closed, payment history and date of original delinquency. Based on original date of delinquency this should be out of the statute of limitations for reporting in my state at the end of -/-/-. I have disputed with all - bureaus and repeatedly disputed directly with Elan Financial - Cardmember Services. I provided copies of several months of statements to support my position, copies of correspondence, and copies of FTC opinion letters to get them to correct the entries on -, -, and -. I have received multiple responses claiming my request was frivolous or in error and that they will not correct this matter. I am including the statements, correspondence, and other supporting documentation showing original delinquency - from the original creditor ( statements ). I was told by a call center advisor atr cfpb that I had to create separate complaints for each bureau the information is being reported to incorrectly and - for the financial company so this complaint is a direct complaint against Elan Financial - Cardmember Services.

U.S. Bancorp customer in Wisconsin
Jul 17, 2015

* Source: CFPB Complaint Database

U.S. Bancorp response to complaint:
Closed with non-monetary relief

Consumer disputes how U.S. Bancorp handled their complaint

Created with Highcharts 4.2.3U.S. BancorpComplaint HistoryComplaints12/20112/20125/20128/201210/201212/20122/20134/20136/20138/201310/201312/20132/20144/20146/20148/201410/201412/20142/20154/20156/20158/201510/201512/20154/20166/20169/201611/20161/20173/20170246810Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3U.S. BancorpOther55.3%15.9%25.9%1.2%1.8%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageOther0.1%13.5%3.8%1.9%0.8%13.1%66.1%0.7%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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Contact U.S. Bancorp

http://www.usbank.com/
(800) 872-2657
andrew.cecere@usbank.com
800 Nicollet Mall Ste 200
Minneapolis MN 55402
U.S. Bancorp
U.S. Bancorp

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