US Mortgage Corporation Mortgage Complaint

FHA mortgage Loan servicing, payments, escrow account

US Mortgage Corporation Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Oklahoma

I contacted a real estate agent at - - - in -, OK about a HUD property. - weeks after signing contracts the agent ( - - ) quit '', said I was reassigned to another agent ( - - ) and they referred me to US Mortgage. I had a preapproval from another lender who required utilities on during inspection so we could n't move forward. Other concerns followed but concern now I escrowed monies to pay for plumbing as part of the FHA loan. This was financed in my FHA loan ( - -, 2015 ). Almost - months after loan closed the plumber called me to report he had not received his payment. I contacted - by phone and email to find out why this amount was not paid and for documentation where all monies I escrowed in were applied. She said she would follow up, contact me next day but she has not called me, nor the plumber back. This was typical ( not calling back - ever ) throughout the loan process. I 'd call agent at - - with question, agent would say for me to call the - at the mortgage company. I just waited until I closed not to lose the property or my earnest money. This time however the plumber is calling me about payment I paid at closing. I would like to know who else to contact so I can file a complaint. I 'm not sure if US Mortgage is local ( - ) I never went there nor could find an address online or correspondence. Faxed and Email everything. No one showed up at closing - the agent nor mortgage company. - 's name then reappeared on the closing documents ( - months later ).

US Mortgage Corporation customer in Oklahoma
Jul 17, 2015

* Source: CFPB Complaint Database

US Mortgage Corporation response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3US Mortgage CorporationComplaint HistoryComplaints7/201500.250.50.7511.25Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3US Mortgage CorporationLoan servicing, payments, escrow account100.0%Closed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account2.3%80.3%4.0%5.8%1.1%5.1%1.2%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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