Western Union Money Transfers Complaint

Domestic (US) money transfer Other transaction issues

Western Union Money transfers department,

Domestic (US) money transfer Other transaction issues Florida

ON -/-/2015 I SENT - TO WESTERN UNION VIA ELECTRONIC BILL PAY IN RELATION TO MTCN - AND STILL HAVE NOT RECEIVED THE FUNDS OR A REFUND. A REFUNDED CAN NOT BE RETURNED TO THE ACCOUNT BECAUSE THAT ACCOUNT HAS BEEN CLOSED AS A RESULT OF THIS MATTER. ON -/-/2015 I SENT - TO WESTERN UNION VIA ELECTRONIC BILL PAY IN RELATION TO MTCN - AND STILL HAVE NOT RECEIVED THE FUNDS OR A REFUND THIS ALSO CAN NOT BE RETURNED TO MY NOW CLOSED CHECKING ACCOUNT AND WU HAS BEEN TOLD THIS OVER AND OVER. I RECIEVE NEW LIES FROM THEM DAILY ABOUT WHERE MY MONEY IS AND THE REFUSE TO FOLLOW THROUGH WITH THE TRANSFER OR HAVE MY FUNDS READY AT A LOCATION FOR PU IN CASH. I AM BEING EVICTED FROM MY HOME AS A RESULT, MY - HEALTH AS WELL AS - HEALTH HAS BEEN DRAMATICALLY EFFECTED ( I AM - ) THERE SEEMS TO BE NO END IN SIGHT AND I AM NOW ON THE STREETS.

Western Union customer in Florida
Jul 15, 2015

* Source: CFPB Complaint Database

Western Union response to complaint:
Closed with explanation

Consumer disputes how Western Union handled their complaint

Created with Highcharts 4.2.3Western UnionComplaint HistoryComplaints4/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/201505101520Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Western UnionOther transaction issues93.6%3.4%0.4%2.5%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageOther transaction issues0.5%77.1%15.8%4.9%1.3%0.5%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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