U.S. Bancorp Mortgage Complaint

U.S. Bancorp Mortgage department,

Home equity loan or line of credit Settlement process and costs California

- issues:1 : US bank told me that interest on my HELOC will be prime + -. This was confirmed via email after the loan amount was changed. However, my HELOC ended up being prime + -. When I contacted the bank, they told me it is because the amount of loan was changed. However, I have an email from them ( please see attachment ) stating that the interest rate will remain the same even though the amount was changed. US bank will not honor their own promise. 2 : In the closing documents which I signed I was charged a lower amount for the notary than the actual amount. I had to ask for the final document and find out for myself that the amount was larger. They would not honor the document we both signed. I have the documentation if you need them.