Fifth Third Bank Prepaid Card Complaint

Fifth Third Bank Prepaid card department,

ID prepaid card Unauthorized transactions/trans. issues Michigan

There was a double charge of approx.. $74.00. Talk with - reps..- rep told me it tooK 8 days for processing ... normally it 's instant..- rep told me there was a system problem ... supervisor would be calling me in 24 hrs ... no call..talked with sup--..told me I would n't be getting my money. back.help me please.