Ocwen Mortgage Complaint

Ocwen Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Tennessee

There is an account with OCWEN reporting on my credit report, account number -, that is not and never was my account. I am in the process of refinancing my current mortgage with - and I am unable to move forward because of this issue with OCWEN. My credit report says it is a charge-off account that I still owe $25000.00. Every time I call OCWEN, they tell me the account number that is on my credit report for them is in fact NOT my account, and that this is for a property in OHIO for someone else. They are unable to tell me who, since this is not my account which I understand. However, I have asked multiple times for them to confirm this by sending me a letter verifying that this is not mine. The first time they told me they were unable to do this. After multiple complaints they told me a couple weeks ago they would send something to me in the mail. I never have received anything. Furthermore, I submitted something to - to call OCWEN and verify. They called and OCWEN said it is to stay on the account. Then when I call they said its not mine?? I want this resolved asap and I need to get this loan refinanced and this is holding me up.