Capital One Consumer Loan Complaint

Vehicle loan Managing the loan or lease

Capital One Consumer loan department,

Vehicle loan Managing the loan or lease Tennessee

My wife and I purchased a 2006 Jeep Grand Cherokee - in -, TN.We financed it thru Capital One Auto Finance, whom I am sure you are aware has had many issues with it 's customers.Well, I did n't just have an issue, I 've had too many issues to list here but let me just say that they have affected my life in a way that is hard to comprehend ... I purchased the vehicle for $33000.00 with no negative equity from my trade in, because I also signed over a second trade ( JEEP GRAND CHEROKEE ), that was also PAID FOR.The original contract had 16 % Interest with a duration of 66 months @ $920.00 monthly.That comes to a total of $ -.I have every Statement, Notice and letter that was ever sent to me and I WILL MAKE IT AVAILABLE TO YOU UPON REQUEST.Capital One confirmed and I have all my receipts for 57 payments of $920.00 which is a total of $ -.Now they have marked my credit as CHARGED OFF and show NO PAYMENTS ON THE ACCOUNT AT ALL.They also have the Balance owed at $ -.This caused my credit to fall over 200 points, making it Impossible to buy a car to go to work, or help my Son get a car.I have had it with this Company and only want to go to work and be a productive citizen.I have been getting all news feeds from the CFB since the day that you opened your doors, and I have confidence that the CFB can mediate this situation and make Capital One realize that they can not take advantage of people in this way anymore.Thank you Very, Very Much -

Capital One customer in Tennessee
Jul 04, 2015

* Source: CFPB Complaint Database

Capital One response to complaint:
Closed with non-monetary relief

Created with Highcharts 4.2.3Capital OneComplaint HistoryComplaints3/20124/20125/20126/20127/20128/20129/201210/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201512/20151/20162/20163/20164/20165/201605101520Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Capital OneManaging the loan or lease1.2%77.1%9.3%7.9%0.5%3.8%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageManaging the loan or lease1.9%76.9%9.2%8.4%0.5%1.4%1.4%0.3%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

Get Help

Get personal financial help today. Free tools, resources, and support you need.

Help Me

File a complaint

Submit a complaint with the Consumer Financial Protection Bureau today

File Complaint

Stop Phone Calls

Stop the phone calls, learn how to stop harassing phone calls

Stop Calls

Contact Capital One

http://www.capitalone.com/
(703) 720-1000
richard.fairbank@capitalone.com
1680 Capital One Dr
McLean VA 22102
Capital One
Capital One

Loading similar complaints