Amex Prepaid Card Complaint

Amex Prepaid card department,

Other special purpose card Ohio

This card was originally loaded with -. I must have misplaced it and forgotten about it. I recently located it and checked the balance. It is now -. The card expired -/-/-. I called and was told they will not reissue a card and I now am unable to collect the -. That is wrong. I understand about the - monthly rip off fee. I should be able to collect the remaining -