Ditech Financial LLC Debt Collection Complaint

Mortgage False statements or representation attempted to collect wrong amount

Ditech Financial LLC Debt collection department,

Mortgage False statements or representation Attempted to collect wrong amount Maryland

Back on - -, - I took out a mortgage for 30 years with - - Mortgage with it being transferred to Green Tree around - -, -. The first 10years/120 are Interest only at 5.5 % with the rest of the loan, 20 years/240 months an Adjustable rate. On - - the - change date of the Mortgage has the rest of the loan based on the current Index for the one-year-LIBOR rate. The Note Holder calculates my new interest rate by adding 2.250 % points to the Current index, then round the result of this addition to the nearest 0.125 %, subject to the limits of no less than 2.250 % and no greater than 10.500 %. Then the Note Holder then determines the amount of the monthly payments for that year that would be sufficient to repay the unpaid principal of what I am expected to owe at the Change Date in full on the Maturity Date of - - with limits on my interest rate would not be greater than 10.500 % for the first Change Date. Thereafter my interest rate would never be increased or decreased on any single Change Date by more than 2.000


- -. Green Tree Servicing LLC did send me a document with the New Rate which I received just after - -, -. The information on that document has correct and incorrect information ( please see attachment - ) Monday, - -, - I received my statement for - - with the amount I owe of $22000.00 and that it is due by - -, - and it still had my old interest rate of 5.5 %. The next day, Tuesday, - -, - I called Green Tree and asked about the errors of $22000.00, the old interest rate of 5.0 % in - 's statement, and the errors on the change document. After checking with the supervisor I was told that they have to investigate. Friday, - -, - I called Green Tree Servicing LLC back since I had not heard from the supervisor like I was told. This time I spoke with - and brought her up to date. - did see that I had called in Tuesday, - -, - and told me she was now putting it in for a review/investigation. I asked her was n't that already in the notes and she said all that was in the notes was for a supervisor to call me back. I was asked this time to Fax the information I had which I did this same day to the number provided. Since then I have kept in touch with Green Tree. Monday, - -, - I called asking for an update on the investigation and I was told that they had sent out a letter - -, - stating that the accelerated payment of $22000.00 was incorrect and that my interest rate is 3.000 %, also they said that my credit report is correct and if it is not to send the information to them. As of - -, -, I have yet to receive the letter sent - -, - and that for the credit report information, Green Tree Servicing LLC got it back on - -, - ( Faxed ) and - -, - ( Sent to them ). I have received a letter stating they are investigating, but I have yet to receive the letter sent back on - -, -, stating that the information of accelerated payment of $22000.00 was incorrect and that my interest rate is 3.000 %. Attachments : *CFPB_Full_Letter ( Too much to enter online ) Letter Faxed to Green Tree Servicing - - by Certified Mail to Green Tree Servicing LLC with return - Faxed and - - - - New Info ) -

Ditech Financial LLC customer in Maryland
Jun 25, 2015

* Source: CFPB Complaint Database

Ditech Financial LLC response to complaint:
Closed with non-monetary relief

Consumer disputes how Ditech Financial LLC handled their complaint

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Contact Ditech Financial LLC

https://www.ditech.com/
800-700-9212
https://www.ditech.com/contact-us/home-loan-specia
1100 Virginia Drive Suite 100A
Fort Washington PA 19034
Ditech Financial LLC
Ditech Financial LLC

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