Quicken Loans Mortgage Complaint

Conventional fixed mortgage Settlement process and costs

Quicken Loans Mortgage department,

Conventional fixed mortgage Settlement process and costs Michigan

Quicken Loans ( NMLS # - ) advertised ( advertises currently ) a program for a $500.00 rebate for my company 's employees that close their loan with quickenloans. I visited the quickloans website via their special link and proceeded to shop loan programs. After some time reviewing, I clicked on the pop up to chat and was connected with - - - : -. I shopped loan programs and he asked if he could arrange a phone call. I informed him that I saw their special offer on the company intranet site and was interested in getting pre-approved to buy a house. I met all the criteria in the fine print, and eventually found and closed a house. I confirmed at several points both via email and phone that I would be getting the rebate. I emailed - and he replied that he would look into it for me. A - later I still had not heard back. It has been almost - months since I closed on my house and I still do n't have my rebate.

Quicken Loans customer in Michigan
Jun 25, 2015

* Source: CFPB Complaint Database

Quicken Loans response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Quicken LoansComplaint HistoryComplaints2/20124/20125/20126/20128/201210/201211/201212/20121/20132/20134/20135/20136/20137/20138/20139/201310/201311/20131/20142/20143/20144/20145/20146/20147/20148/20149/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/20152/20163/20164/20166/201602468Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Quicken LoansSettlement process and costs2.2%90.3%2.2%4.3%1.1%ClosedClosed with explanationClosed with monetary reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageSettlement process and costs0.4%6.3%5.3%1.1%2.8%6.4%76.1%1.5%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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