Bank of America Mortgage Complaint

Bank of America Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account Texas

A summary and history of the loan major actions is provided as an attachment. I was not provided information and application for a modification under the Department of Justice National Mortgage Settlement Act. I previous applied for consideration under the Foreclosure Fraud Program - Case number - ) and received compensation while this loan was assigned ( supposedly - to Bank of America. There is strong evidence that there has been robo signing and false citing of the securitization bundling on the loan. In -/-/- and -/-/- I received notification packages from Bank of America to apply for the National Mortgage Settlement modification. I attempted to contact Bank of America to do so. I was told that the loan had been transferred to - - and to contact them for processing. - did not show that they had the loan ( there is an error in the timeline on the transfer of the loan - it was SIGNED as transferred in -/-/-, NO NOTIFICATION was sent out as required prior to the signing and the notification actually came out in -/-/-, with the then actual transfer date showing as -/-/- - That confusion carried over to discussions with - -


- -, the case manager for my loan when it - was transferred to -. She told me that the case was specifically coded as being eligible for the National Mortgage Settlement program and specifically assigned to her because of her expertise and ability to work the modifications. However, she did agree that they did not reach out to me, did not send me ANY NOTIFICATIONS and did not follow their own normal procedures for ensuring customers were advised of the program and attempting to submit applications or at least contacting them concerning the program. She could not explain why they had denied my repeated attempts to apply for the program. She indicated that she would send me copies of all notes and correspondence going back to the beginning of the loan transferred in. Then, they denied that and would only send up to -/-/- and stated that I would have to go to court to get any of the other. As the timeline drew near I increased my querries into applying for the program. I was repeatedly told that BOA had to approve the application and that they would inquire about that but that an upcoming letter from BOA had instructed them they were ceasing all application and to not process them. Follow up a week later indicated that - representatives had NOT followed up with contacting BOA and we had to go thru all the discussions with still another representative for at least - to l hour to rediscover the action and then to only be told that I needed to submit the request in writing but that they did not offer modifications under the National Mortgage Settlement Act program at all. Still more requests thruout the entire timeframe with the same general outcome. The refused to allow me to apply for modification under the program.