SunTrust Bank Consumer Loan Complaint

Vehicle loan Shopping for a loan or lease

SunTrust Bank Consumer loan department,

Vehicle loan Shopping for a loan or lease California

In late - 2015, I cosigned an auto loan for a grandson living in - -, North Dakota. The paper work was - and signed - -, 2015. However, starting the - week of - 2015 I received various notices from different banks stating that the auto loan had been denied do to my bad credit : SunTrust, dated - -, 2015 ; - -, dated - -, 2015 ; -, dated - -, 2015, and -, dated -, 2015. All these banks turned my credit down. See attached copies. During the - week of - 2015, SunTrust sends me a notice, dated - -, 2015, stating that the auto installment payment is overdue!!! I was aghast at this notice because SunTrust had turned my credit down on - -, 2015, and now they were asking for their auto payment installment. Since the - -, 2015 letter by SunTrust turning down my credit, I had not received anything to the contrary from SunTrust, or any other bank that had turned down my credit for the auto loan. Upon receipt of this - -, 2015 notice by SunTrust asking for their auto payment installment, I phoned the bank stating that I


I called the auto dealer in - -. The auto dealer stated that the banks had turned down my grandson 's credit but not mine, and that my credit was good, and therefore they had released the auto to my grandson on - -, 2015. I said how could this be since SunTrust notified me my credit was bad, and they could not proceed with the financing? Again, they repeated that my credit was good and therefore they had released the auto to my grandson. I could not understand their logic. Once those banks turned down in mass my credit application, which I had signed in good faith, I completely gave up. I started to inquire the credit reporting agencies why my credit was bad. My issue is why would SunTrust Bank turned down my credit, and then turn around, a month later and ask for a late auto payment installment? SunTrust Bank, nor any other bank that turned down my credit, never ever notified me that my credit had been approved after all. It does not make sense. I state that I have no credit with SunTrust Bank because they denied my credit on -, 2015.

SunTrust Bank customer in California
Jun 25, 2015

* Source: CFPB Complaint Database

SunTrust Bank response to complaint:
Closed with explanation

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