GE Capital Retail Consumer Loan Complaint

GE Capital Retail Consumer loan department,

Installment loan Managing the loan or lease Florida

I purchased a washer and dryer from -. - -/-/- for $2500.00 ( including tax ). There was a 0 % interest loan offered which I accepted. My understanding was the loan would be paid off on installments with no interest. I have never been late on payments. Other than a smale note on the -/-/- electronic statement, I was not given notice that the rate was expiring. In -/-/-, Synchrony Bank ( which manages the loan ) increased my payment without notice other than the monthly electronic statement. I did not catch the increase until -/-/- ( after - payments ). I contacted Synchrony and was informed that the promotional rate had expired and I was being charged interest after the fact ( 29.99 % APR ). The -/-/- balance was $1000.00. After the interest add-in, the -/-/- balance jumped to $2500.00. When I inquired about paying the loan off, the only payoff they would accept was at the -/-/- level - I was a a few days late '' in inquiring. I summation, I made payments for - years and by their accounting owe more than I paid for the equipment. I have made many purchases with 0 % interest loans in recent years, including a new truck. All of these I made payments to complete the payoff WITHOUT any hidden increase. I was never made aware of this during the purchase and my wife who is very particular about finances was with me the entire time. I have continued to make the payments as I did not wish to default. I have gotten no satisfaction from H.H. Gregg/Synchrony Bank even though I wished to pay the debt off.