Dovenmuehle Mortgage Inc. Mortgage Complaint

Dovenmuehle Mortgage Inc. Mortgage department,

FHA mortgage Loan modification,collection,foreclosure North Carolina

My client needed to request a loan modification after the death of her husband. We called the servicer together to get the appropriate package and submission instructions. -/-/Package was submitted via email-/-/2015, a follow up email sent with copy of package attached-/-/2015-Phoned servicer-Rep stated they had no TPA-NOTE TPA is Page - of Package-/-/2015-Emailed package a - time-/-/2015-Servicer still states no TPA-Pulled TPA, scanned individually and emailedTo date, no acknowledgement of TPA from servicer. They do however keep sending my client information telling her to contact a HUD approved counseling agency ... ( Which I work for!! ) Client states that she is not able to speak with a rep at servicer either.