Quicken Loans Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Quicken Loans Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Indiana

My father passed away in -/-/-. He was living in a condo with my brother as joint tenant. While my father was alive, I had power of attorney. When my father passed, he left no estate other than the condo, which passed to my brother without having to go to probate. I was named personal representative of my father 's estate, but since there were no other assets, there was nothing to probate. My father 's condo was financed with Quicken Loans. My brother is currently living in the condo and is making the mortgage payments. The problem is, he has fallen behind in his payments and now Quicken keeps calling me. I have explained to Quicken MANY MANY MANY times that they need to speak with my brother. I have provided them with my brother 's telephone number and he has confirmed that he has spoken with them on several occasions and is trying to work something out. Quicken called me again on Friday, -/-/-, and told me that they would put me on their do not call list. Today, Monday, -/-/-, they called me again. I do n't know how to stop them, other than changing my number. Can you stop them? Can I be compensated for harrassment?

Quicken Loans customer in Indiana
Jun 22, 2015

* Source: CFPB Complaint Database

Quicken Loans response to complaint:
Closed with explanation

Consumer disputes how Quicken Loans handled their complaint

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