Capital One Credit Card Complaint

Balance transfer

Capital One Credit card department,

Balance transfer Florida

I have received at least - solicitations for a balance transfer from CapitalOne over the past several weeks. I decided to accept their offer on-/-/- at approximately -. Upon completing the informationfor the transfer, Capital One shut down my account due to suspiciousactivity ''. When I called them, they cut me off - before asking me aseries of questions, which had no answer from a representative whodid not have a capable command of the - language. Questionsincluded the age of my father, which I answered correctly, a car that Iowned -/-/-, which I answered correctly, and towns where I lived, which did not exist ( e.g. -, NJ-there is no town called -, NJ, I did tell them that I lived in - County, NJ at some point, whichserved to confused the issue ). They informed me that I would have to filepaperwork to re-open my account due to possible fraud. This is not thefirst episode of ridiculousness that I have had with Capital One.

Capital One customer in Florida
Jun 21, 2015

* Source: CFPB Complaint Database

Capital One response to complaint:
Closed with explanation

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Contact Capital One

http://www.capitalone.com/
(703) 720-1000
[email protected]
1680 Capital One Dr
McLean VA 22102
Capital One
Capital One

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