ONLINE Information Services, Inc. Debt Collection Complaint

ONLINE Information Services, Inc. Debt collection department,

Medical Cont'd attempts collect debt not owed Debt was paid New Jersey

-. Received an - -/-/- under insurance with - - at - - in NJ. I had received a different kind of - -/-/- and followed the same course of action for this - ( which i had no disputes ) -. - - did the - which means they had received pre-authorization from -, otherwise i would be denied my appointment. -. -/-/- i check my credit report and find a debt collection for - for the - -/-/-. -. -/-/- I Call - and they said I do n't owe but it was n't paid because - - did n't follow the rules. -. - sends me a letter confirming I do not owe the money. -. - calls - - to resolve situation. - updates me and says - imaging is removing the debt. -. I talk to Onlinecollections.com to fax letter -. - of OC says this letter means nothing. - I Call - - - - says you have a zero balance and print it out at this online portal. I fax the zero balance bill to online collections. I call online collections and she says it takes 3 - days to get the fax. She says she will call her client - - to check on the balance of the debt. -. -/-/- - of OC says it is an adjusted bill and their client - - still considers it a debt to be collected. - of OC insists OC does n't own the debt but are working for their client - -. - will not remove the debt from my credit report. -. -/-/- I call - - today after the above phone call and speak to - who confirms I have a zero balance and there is no debt to be collected. She puts an alert on an email for someone to call/email OC. What do I do next? Get a letter from - - confirming there is no debt to be collected? How do i get this removed from my credit report? I feel helpless. thank you