SunTrust Bank Student Loan Complaint

SunTrust Bank Student loan department,

Non-federal student loan Dealing with my lender or servicer District of Columbia

SunTrust Custom Choice advertises a graduation reward in the form of a 1 % reduction in principal. In their own legal disclaimer, the terms I expect SunTrust to adhere to are a : 1 % principal reduction based on the net disbursed loan amount. A net disbursement total of $46000.00 was provided for this degree, so under their own disclaimer they are required to credit $460.00 toward my remaining loans as I have satisfied all obligations to be eligible for this reward. Their loan servicer, -, is claiming that because I paid - of the - individual loans off already, that I am only eligible for a principal reduction on the - loans that still have balances on them. Nowhere is this stipulation in any contracts or disclaimers I signed. The amount they are trying to short me totals $280.00. They are essentially punishing me for being a responsible borrower. I would like CFPB to enforce SunTrust 's contractual obligation and ensure that I receive 100 % of what I am owed - $460.00.