PNC Bank Bank Account Or Service Complaint

PNC Bank Bank account or service department,

Other bank product/service Making/receiving payments, sending money Maryland

We have had a car loan with PNC Bank for 7 years. We did - extensions during the life of the loan. During this time period my husband lost part of his pay. We have been playing catch-up for a few years now. With the last payment that we had with PNC, the amount of the - extensions was added in. We were sent a bill of $2600.00. We paid the $640.00 on - -, the payment was due on - -, which left an amount of $2000.00, I talked with them because we did not have $2000.00 to give them. On - -, we received a late notice on the $2000.00 for the amount of $200.00. We were able to pay them $600.00 on the -. I have called them to ask them why such a large late payment. The answer was that it was late, I asked if there could be a reduction to that late charge but I was told that there was nothing that could be done. I then asked for the payoff as of - - and for them to send me the contract. I know that a profit will be made but $200.00 on $2000.00 is robbery. It is my hope that this will start a class action suit against such horrible practices.