Red Rock Tribal Lending Consumer Loan Complaint

Installment loan Managing the loan or lease

Red Rock Tribal Lending Consumer loan department,

Installment loan Managing the loan or lease Virginia

I took out a loan with CastlePayday a couple of weeks ago. They took money out for the - payment on - -. When dealing with a different loan issue, I realized that I did n't have a copy of my contract for this loan. I called them today, asking for a copy of the contract. They sent me a schedule of payments but no contract. I called back to request the terms of the loan. The person I talked to that time, said that it was not a payday loan, but that it was an installment loan. I told him that I was aware that it was an installment loan, but that I still wanted a copy of my loan paperwork, since none was ever made available to me, and it was n't sent when I had just asked before. Again they sent a copy of the payment schedule, again, not what I was asking for. I looked back in my emails from them to see if I missed something and all I found was information I should know about my loan which included a notice that failure to make timely payments would enact applicable tribal law, and they would send over the loan to a - party in the event of default. That 's it.

Red Rock Tribal Lending customer in Virginia
Jun 17, 2015

* Source: CFPB Complaint Database

Red Rock Tribal Lending response to complaint:
Closed with explanation

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