Monterey Financial Services, Inc. Payday Loan Complaint

Charged fees or interest I didn't expect

Monterey Financial Services, Inc. Payday loan department,

Charged fees or interest I didn't expect Washington

I took out a loan for $490.00 for furniture. The advertising at the store said 90 days same as cash financing. '' Wrong!! They said it would be $550.00 over 90 days and they would charge me an extra $15.00 to make that - even payments. When I asked how much it would be to pay in full that day ( 5 days later ) I was told it would be $540.00. Then I was told it would be $530.00. Then after spending 45 minutes on the phone when them and exchanging many e-mails asking where these fees were coming from they had a supervisor look into it '' and I 'm now paying the original amount plus a $25.00 service fee. They have been deceptive from the start and just try to get as much money as possible out of people. Now that I 'm trying to pay it online ( for an extra $10.00 charge ) there are more issue and if I call to pay it there 's another $15.00 fee.

Monterey Financial Services, Inc. customer in Washington
Jun 16, 2015

* Source: CFPB Complaint Database

Monterey Financial Services, Inc. response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Monterey Financial Services, Inc.Complaint HistoryComplaints6/201500.250.50.7511.25Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Monterey Financial Services, Inc.Charged fees or interest I didn't expect100.0%Closed with explanationSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCharged fees or interest I didn't expect5.7%4.1%2.5%5.2%82.2%0.3%Untimely responseClosed with non-monetary reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

Get Help

Get personal financial help today. Free tools, resources, and support you need.

Help Me

File a complaint

Submit a complaint with the Consumer Financial Protection Bureau today

File Complaint

Stop Phone Calls

Stop the phone calls, learn how to stop harassing phone calls

Stop Calls

Loading similar complaints