Consumer Portfolio Services Consumer Loan Complaint

Vehicle loan Managing the loan or lease

Consumer Portfolio Services Consumer loan department,

Vehicle loan Managing the loan or lease New Jersey

a debt collector from consumer portfolio ( cps ) called me, I hung up on him telling him it was a bad time too talk I was driving, he called me right back, again I told him it was a bad time and hung up again. he called me again, I said it is a very bad time I am going too hang up, and I did, he called me again, - times in a row. I asked to talk too a manager, this collector told me no manager was working and he hu. I stopped at a rest area on the pa turnpick and called back, talk too a working manager. she told she would have too listen too the tapes of the call. I asked when I could call back? she sd in a few days. so I did, - months later after a lot of call back and leaving messages I talk with the manager as no one else could help me but her. she sdaid tha she could not hear me well now, so I asked why did the collector call me back - times w/ a - mints, why did the collector tell me there was no manager working, how is he allowed too do this.. she sd she could not hear me ... so I asked again, she told me collectors arellowed too call as many times as they feel they have too, and they do not have too follow the fdcpa because they are - party. it does not apply too - party collections, then she asked who is my atty, that was all she care about.. I asked her too clear this up ... just too make sure, her collector called me - times in a row after I hung up. I asked for a manager and the collector refused too give me -, and he is allowed too do this, she said yes. the laws do not apply too - party

Consumer Portfolio Services customer in New Jersey
Jun 14, 2015

* Source: CFPB Complaint Database

Consumer Portfolio Services response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Consumer Portfolio ServicesComplaint HistoryComplaints7/201210/20121/20134/20135/20138/201310/201312/20133/20144/20146/20147/20148/20149/201410/201411/20141/20152/20153/20155/20156/20157/20158/20159/201510/201511/20151/20163/20164/20165/20166/20160246810Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Consumer Portfolio ServicesManaging the loan or lease88.7%8.5%1.4%1.4%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageManaging the loan or lease0.3%8.4%1.4%0.5%1.9%9.2%76.9%1.4%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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