Quicken Loans Mortgage Complaint

Conventional fixed mortgage Application, originator, mortgage broker

Quicken Loans Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Texas

I was shopping for a mortgage and a representative from Quicken Loans told me they needed my credit card info to process the initial application, but the representative assured me multiple times that there would be no charge at this point, so I provided the info. I don't remember the date this exchange occurred, but roughly a week later (-/-/-) they charged my credit card $- without any notification or authorization from me.

Quicken Loans customer in Texas
Jun 14, 2015

* Source: CFPB Complaint Database

Quicken Loans response to complaint:
Closed with explanation

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